Conflict Management: Engaging the Difficult Employee
Location: Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492
It is clear to almost everyone that conflict is inevitable in life—in our personal lives as well as in the workplace. Different personalities, different work styles, cultural/ethnic norms, and differences in generational mix, all lead to an endless possibility of conflict surfacing at work.
What is not so clear is the role conflict plays in the process of change and effective team problem solving—both major factors in improving organization performance. How can we recognize and manage the sources and trigger points of conflict? When is conflict healthy—what makes it destructive? How can we reduce or defuse unnecessary conflict? What are the various styles of dealing with conflict, and the risks and benefits of each approach?
Breakfast and lunch will be provided; registration and breakfast begin at 8:30 a.m.
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