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Having Difficult Conversations
9:00 AM - 12:00 PM

Location: Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

• Acute Care Hospital Member: $200 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
• Other Member: $200 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
• Non-Member: $250

Session four focuses on understanding the principles of and the tools needed to initiate challenging  conversations.  This interactive session begins by discussing conflict—an inevitable challenge every leader  faces, and includes a structured approach to addressing conflict effectively.

The session will explore the role conflict plays in the process of change and when conflict can be healthy— key factors in understanding how to resolve differences in perspective and experience present among  individuals.  

Participants will leave this session with a step-by-step approach for having difficult conversations. The process includes determining goals, expected outcomes of the conversation, evaluating the present moment and audience, and preparing and delivering the message. 

Sarah Campbell Arnett, MA, NCC, BCDMT, BCC, CCMP, will present.

This is session four of the six-session Essential Skills Every Leader Needs education series.  If you'd like to register for the full six-session series, please e-mail CHA Education Services at EducationServices@chime.org.

View Brochure | Registration for this event is now closed.