April 21, 2022 Events

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Thursday, April 21, 2022
» 21

Having Difficult Conversations
9:00 AM - 11:00 AM

Location: Live Webinar, Presented at your Facility

Fees:

  • Acute Care Hospital Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Other Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Non-Member: $150

This session focuses on understanding the principles of and the tools needed to initiate challenging conversations. This interactive session begins by discussing conflict—an  inevitable challenge every leader faces, and includes a structured approach to addressing conflict effectively.

The session will explore the role conflict plays in the process of change and when conflict can  be healthy— key factors in understanding how to resolve differences in perspective and  experience present among individuals.

Participants will leave this session with a step-by-step approach for having difficult conversations. The process includes determining goals, expected outcomes of the conversation, evaluating the present moment and audience, and preparing and delivering  the message.

Sarah Campbell Arnett, MA, NCC, BCDMT, BCC, CCMP, will present.

Registration for this event is now closed.