Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


HRO Fair and Just Accountability
Tuesday, April 28, 2015
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Breakfast will be available from 8:30-9:00. 

Fair and Just Accountability is for anyone who manages people and the course trains staff how to use the Performance Management algorithm and why Fair and Just Accountability is important to creation of a safety culture.

Event Registration


HRO Safety Coach Training
Tuesday, April 28, 2015
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Lunch will be served from 12:30-1:00.

Safety Coaches are peer mentors who help remind employees about the safety practices and behaviors that your organization has adopted.

Registration for this event is now closed.


HRO Leadership Method Training for Ambulatory Practices
Wednesday, April 29, 2015
9:00 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Leadership sessions teach the science of safety and behaviors and practices of High Reliability organizations.  The ambulatory sessions for Leadership training are focused on staff who work in ambulatory areas.

Breakfast and lunch will be served.

Event Registration


HRO Train-the-Trainer
Tuesday, May 5, 2015
9:00 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Train-the-Trainer will be open to hospitals and ambulatory practices.  After leadership training takes place with hospitals and ambulatory practices this spring, individuals who embody a commitment to high reliability should be chosen from those organizations.  Those are the trainers of the next generation of high reliability participants.

Breakfast and lunch will be served.

Event Registration


Facilitating Care Transitions Across the Continuum
Wednesday, May 13, 2015
8:30 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $125
  • Other Member: $150
  • Non-Member: $200

This hands-on workshop will provide registered nurses, nurse practitioners, and social workers responsible for managing populations at risk, with practical tools to implement care across the continuum and achieve effective care and care management.  Participants will learn how to assess patients and their families for needs and risks; how to work with patients, families, professional, and community teams to develop, organize, and sequence individual plans of care based on evidence and preference for complex patients; the relative costs of necessary levels of care; how to engage patients and families in their care; and how to honestly and fairly evaluate results.  Participants will also have the opportunity to discuss methods to sustain commitment to such intensely challenging yet pivotal positions in the continuum.

In consideration of the staffing needs at many healthcare organizations, and to allow an opportunity for one’s entire care and case management team to attend, CHA is repeating this program on Thursday, May 14, 2015.

View Brochure | Event Registration


Facilitating Care Transitions Across the Continuum
Thursday, May 14, 2015
8:30 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $125
  • Other Member: $150
  • Non-Member: $200

This hands-on workshop will provide registered nurses, nurse practitioners, and social workers responsible for managing populations at risk, with practical tools to implement care across the continuum and achieve effective care and care management.  Participants will learn how to assess patients and their families for needs and risks; how to work with patients, families, professional, and community teams to develop, organize, and sequence individual plans of care based on evidence and preference for complex patients; the relative costs of necessary levels of care; how to engage patients and families in their care; and how to honestly and fairly evaluate results.  Participants will also have the opportunity to discuss methods to sustain commitment to such intensely challenging yet pivotal positions in the continuum.

In consideration of the staffing needs at many healthcare organizations, and to allow an opportunity for one’s entire care and case management team to attend, CHA is repeating this program on Wednesday, May 13, 2015.

View Brochure | Event Registration


HRO Cause Analysis - Two-Day Program
Wednesday, May 20, 2015
8:00 AM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This two-day program will be held on Wednesday, May 20 and Thursday, May 21 and breakfast and lunch will be served each day at 7:30.

Cause analysis teaches staff how to evaluate events, patterns of events, and causes of events and then helps staff ascertain how to implement solutions.

The sessions are for quality staff, safety staff, risk management staff, and other staff that respond to events.

Event Registration


Staff to Management: Starting the Transition
Wednesday, May 27, 2015
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

Making the transition from being a staff person one day to a supervisor/manager the next is a significant step. Transitioning from individual contributor to being effective in a leadership role is far more challenging and complicated than ever before and requires the ability to use the tools of diplomacy, negotiation, persuasion, and alliance building to a greater degree than used in the past. Managing the demands of your organization for high productivity and quality, combined with financial prudence and regulatory compliance, are only part of the equation. You will discover that those tasks must be balanced with an excellent grasp of human relations skills in working closely and collaboratively with others and managing change.

View Brochure | Event Registration


Conflict Management: Engaging the Difficult Employee
Thursday, May 28, 2015
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

It is clear to almost everyone that conflict is inevitable in life—in our personal lives as well as in the workplace. Different personalities, different work styles, cultural/ethnic norms, and differences in generational mix, all lead to an endless possibility of conflict surfacing at work.

What is not so clear is the role conflict plays in the process of change and effective team problem solving—both major factors in improving organization performance. How can we recognize and manage the sources and trigger points of conflict? When is conflict healthy—what makes it destructive? How can we reduce or defuse unnecessary conflict? What are the various styles of dealing with conflict, and the risks and benefits of each approach?

View Brochure | Event Registration


Medication Management and Reconciliation
Friday, May 29, 2015
8:30 AM - 11:30 AM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $125
  • Other Member: $150
  • Non-Member: $175

The Joint Commission medication management standards and medication-related National Patient Safety Goals provide a foundation for safe medication processes as well as outlining required processes and policies that are part of the Joint Commission survey process. This program will highlight key changes to the Joint Commission medication management standards for 2014 and 2015 as well as recommendations from the two Sentinel Event Alerts published in 2014 and 2015, pertaining to safe use of injectables and safe use of information technology. Challenging standards will be discussed as well as practical ways to address these standards.

The last hour will detail the revisions to the National Patient Safety Goal for Reconciling Medications that became effective in 2011. A review of how hospitals are performing on this Goal according to survey results will be shared, as well as a discussion of opportunities for improving the effectiveness of the process.

View Brochure | Event Registration


Diagnostic Imaging and Patient Safety Systems
Friday, May 29, 2015
12:30 PM - 3:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $125
  • Other Member: $150
  • Non-Member: $175

The Joint Commission has identified Diagnostic Imaging as having high-risk processes that require safe practices to reduce risks to patients and staff. Safe diagnostic imaging practices are and will continue to be part of the Joint Commission survey process. This presentation will highlight key changes to the Joint Commission Diagnostic Imaging standards, starting July 2015. Information on doing a self-assessment will be discussed as well as practical ways to address these standards.

View Brochure | Event Registration


HRO Cause Analysis - Two-Day Program
Tuesday, June 2, 2015
8:00 AM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This two-day program will be held on Tuesday, June 2 and Wednesday, June 3 and breakfast and lunch will be served each day at 7:30.

Cause analysis teaches staff how to evaluate events, patterns of events, and causes of events and then helps staff ascertain how to implement solutions.

The sessions are for quality staff, safety staff, risk management staff, and other staff that respond to events.

Registration for this event is now closed.