Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


Lean Principles: Process Flow and Value Stream Mapping in Healthcare
Thursday, September 8, 2016
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $279 per Acute Care hospital member attendee (total cost for both sessions)
  • Other Member: $309 per CHA Other member attendee (total cost for both sessions)
  • Non-Member: N/A

As the demands of health reform drive change in all areas of healthcare delivery, hospital leaders are focused on transforming their organizations through strategies that simultaneously increase revenue and sharply reduce costs. Lean principles offer leaders a management system and methodology that improves team engagement, eliminates road blocks, and allows hospitals to improve the quality of care for patients by reducing errors and waste streams, including wait times. It is a systematic approach to reducing costs and risks, while simultaneously setting the stage for growth and expansion.

Please note: this is a two-session program, participants should attend both sessions.  The second session will be held on Thursday, September 15.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 on each day.

View Brochure | Event Registration


Budgeting Basics for Healthcare Managers
Tuesday, September 13, 2016
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Many healthcare department managers have traditionally risen from the professional ranks as successful clinicians or technicians but with little or no formal business financial training. As a result, many are thrust into a chaotic environment without the necessary knowledge or tools in financial management. Skills in planning and budgeting are essential if they are to achieve the institution’s mission and contribute to “bottom line” results, particularly in an environment of chronic federal and state underfunding. In a very real sense, these represent survival skills for both managers and organizations. This member-requested management development program, part one of a two-part series, provides managers with an introduction to budgeting concepts, including calculating the volume budget and a revenue budget, tools to develop staffing plans and salary and supply budgets, and information on how best to handle capital and equipment requests.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


Managing the Operating Budget
Wednesday, September 14, 2016
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Building on the foundation provided in the “Budgeting Basics for Healthcare Managers” course, CHA is pleased to offer a new financial skills course focused on managing an operating budget. This course will provide managers with the skills and tools they need to better understand revenue and cost behavior, the types and categories of budget problems, ad hoc and comparative financial analysis, and appropriate performance benchmarking. Participants will gain a working knowledge of how to perform volume adjusted variance analysis, spending, revenue, and work process analyses. The course will also provide information on how to forecast financial performance.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


Review Course for the ANCC’s (RN-BC) and AAMSN's (CMSRN) Medical Surgical Certification Exams
Thursday, September 15, 2016
8:30 AM - 5:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $350
  • Other Member: $350
  • Non-Member: N/A

This two-day course is designed to prepare the Medical Surgical Nurse with information needed to adequately prepare for both the RN-BC and CMSRN certification exams.  

In order to take the Medical Surgical Nurse certification exam, the applicant must be a licensed Registered Nurse with an Associate Degree or diploma from an accredited two-year RN program. The nurse must have worked at least two years in a full-time capacity as a Medical Surgical nurse, with at least 2,000 hours within the past 3 years.  Additionally, at least 30 hours of continuing education hours should have been completed in Medical Surgical nursing over the past 3 years.

Please note: this is a two-session program, participants must attend both sessions.  The second session will be held on Friday, September 16, 2016.

Breakfast and lunch will be provided at each session.  Registration and breakfast begin at 8:00 a.m. each day.

View Brochure | Event Registration


Continuing the Conversation on Hospice and Palliative Care: Provider Strategies
Monday, September 26, 2016
4:00 PM - 7:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Connecticut gets failing grades when compared to the rest of the country in the use of palliative care and the time to hospice referral. This evening session for providers brings in some of the nation's experts to review the evidence for appropriate use of palliative and hospice care, discuss techniques for initiating the conversations and billing for them, and demonstrate systematic and sustainable change you can implement in your organization.

Dinner will be provided.  Registration begins at 3:30 p.m.

View Brochure | Event Registration


HRO Safety Coach Training
Tuesday, September 27, 2016
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, designed to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts.  Medicine, Nursing, and Quality continuing education credits are offered for this session. 

Lunch will be provided.  Registration and lunch begin at 12:30 p.m.

Event Registration


Worker Safety and Worker Engagement: A High Reliability Approach
Tuesday, September 27, 2016
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session supports CHA's efforts to take care of the staff who take care of our patients. Worker Safety and Worker Engagement: A High Reliability Approach discusses behaviors, techniques, and measurement for worker safety, as used by other high reliability hospitals that are farther along their journey. 

Breakfast will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration


HRO Rounding to Influence
Wednesday, September 28, 2016
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

The program teaches leaders how to go out on the units to coach, mentor, and sustain high reliability habits and practices.  Medicine, Nursing, and Quality continuing education credits are offered for this session.

Breakfast will be provided.  Registration and breakfast will begin at 8:30 a.m.

Event Registration


HRO Fair and Just Accountability
Wednesday, September 28, 2016
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session, for your Human Resources executives and anyone else who manages people, will train your staff to review performance from a standardized perspective when there is an adverse event – to focus on the behavior rather than the outcome.  Medicine, Nursing, and Quality continuing education credits are offered for these sessions.

Lunch will be provided.  Registration and lunch begin at 12:30 p.m.

Event Registration


Staff to Management: Starting the Transition
Thursday, September 29, 2016
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

Making the transition from being a staff person one day to a supervisor/manager the next is a significant step. Transitioning from individual contributor to being effective in a leadership role is far more challenging and complicated than ever before and requires the ability to use the tools of diplomacy, negotiation, persuasion, and alliance-building to a greater degree than one used in the past.  Managing the demands of your organization for high productivity and quality, combined with financial prudence and regulatory compliance, are only part of the equation. You will discover that those tasks must be balanced with an excellent grasp of human relations skills in working closely and collaboratively with others and managing change.

Breakfast and lunch will be provided.  Registration and breakfast will begin at 8:30 a.m.

View Brochure | Event Registration


Conflict Management: Engaging the Difficult Employee
Friday, September 30, 2016
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

It is clear to almost everyone that conflict is inevitable in life—in our personal lives as well as in the workplace. Different personalities, different work styles, cultural/ethnic norms, and differences in generational mix, all lead to an endless possibility of conflict surfacing at work.

What is not so clear is the role conflict plays in the process of change and effective team problem solving—both major factors in improving organization performance. How can we recognize and manage the sources and trigger points of conflict? When is conflict healthy—what makes it destructive? How can we reduce or defuse unnecessary conflict? What are the various styles of dealing with conflict, and the risks and benefits of each approach?

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


Using High Reliability to Improve the Patients' Experience
Wednesday, October 19, 2016
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This program focuses on highly reliable staff behaviors that enhance patient satisfaction and HCAHPS scores.  Lynn Pierce of HPI, an alumna of Baptist Hospital in Pensacola, FL (home of the 2003 Malcolm Baldrige Quality Award), will be back as the instructor.  Medicine, Nursing, and Quality continuing education credits are offered for these sessions.  

Breakfast will be provided.  Registration and breakfast will begin at 8:30 a.m.

Event Registration


Using High Reliability to Improve the Patients' Experience
Wednesday, October 19, 2016
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This program focuses on highly reliable staff behaviors that enhance patient satisfaction and HCAHPS scores.  Lynn Pierce of HPI, an alumna of Baptist Hospital in Pensacola, FL (home of the 2003 Malcolm Baldrige Quality Award), will be back as the instructor.  Medicine, Nursing, and Quality continuing education credits are offered for these sessions.  

Lunch will be provided.  Registration and lunch will begin at 12:30 p.m.

Event Registration


HRO Leadership Method Training
Tuesday, October 25, 2016
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Leadership Method Training is for organizations that are new to high reliability or for new management employees in organizations that are already on the high reliability journey.  Both hospital and ambulatory organization leadership practices will be addressed.  The leadership session is designed to teach your hospital or ambulatory leaders the concepts of high reliability science and behaviors.  The sessions are structured for leaders at the manager level and above.  Medicine, Nursing, Quality, and Radiology continuing education credits are being offered for this session.  

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration


HRO Train-the-Trainer
Wednesday, October 26, 2016
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

The model for sharing high reliability training with the rest of the staff is Train-the-Trainer.  The training is scripted.  It requires an enthusiastic participant who is willing to make time to train others within your organization.  Other hospitals in Connecticut have trained educators, front-line managers, and senior leaders, including the CEO, as part of their training contingent.  Train-the-Trainer sessions are for hospitals and ambulatory practices.  We are offering Medicine, Nursing, Quality, and Radiology continuing education credits for this session.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration