Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


Lean Principles: Process Flow and Value Stream Mapping in Healthcare
Wednesday, September 3, 2014
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $279 per Acute Care hospital member attendee (total cost for both sessions)
  • Other Member: $309 per CHA Other member attendee (total cost for both sessions)
  • Non-Member: N/A

As the demands of health reform drive change in all areas of healthcare delivery, hospital leaders are focused on transforming their organizations through strategies that simultaneously increase revenue and sharply reduce costs. Lean principles offer leaders a management system and methodology that eliminates road blocks and allows hospitals to improve the quality of care for patients by reducing errors and waiting times. It is a systematic approach to reducing costs and risks, while simultaneously setting the stage for growth and expansion.

This two-session program will explain the value of applying Lean principles and methodology to improve healthcare—by providing examples of specific benefits that accrue when the people that actually do the work look at the details of processes and fix things where the work is done. Starting with a basic definition of Lean concepts and management methods, participants will learn how to define value for the patient (the customer) and eliminate common wastes in healthcare. Because one of the essential tools in applying Lean thinking is Value Stream Mapping (VSM), participants will learn how to use this technique through an interactive mapping exercise, which will have immediate "back home" application for understanding process flow and its impact on making measurable improvements.

Participants must attend both sessions, which will be presented from 9:00 a.m. to 2:00 p.m. following registration and a light breakfast at 8:30 a.m. The first session will include two hours of Lean Basics, and the remaining three hours will be devoted to understanding process flow and beginning to map a value stream. The second five hour session will focus on defining a future state map and developing the implementation plan. The program is designed for beginners—or those with only limited understanding/experience applying Lean principles and methodology. Clinical leaders, operational managers, and administrative support staff will all benefit from learning more about this method of continuous improvement and employee engagement.

The second session will be held on Wednesday, September 24, 2014.

View Brochure | Registration for this event is now closed.


HRO Fair and Just Accountability
Tuesday, September 16, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This is a session for Human Resources Executives and anyone else who manages people. Fair and Just Accountability trains staff to review performance from a standardized perspective when there is an adverse event, focusing on the behavior rather than the outcome.

Event Registration


HRO Safety Coach Training
Tuesday, September 16, 2014
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, trained to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts.

Event Registration


HRO Leadership Method Training
Wednesday, September 17, 2014
8:00 AM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This eight-hour Leadership session is designed to teach your hospital leaders the concepts of high reliability science and behaviors. The session is structured for leaders at the manager level and above. Continuing education credits will be awarded for these sessions. Breakfast and lunch are provided.

Event Registration


HRO Fair and Just Accountability
Thursday, September 18, 2014
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This is a session for Human Resources Executives and anyone else who manages people. Fair and Just Accountability trains staff to review performance from a standardized perspective when there is an adverse event, focusing on the behavior rather than the outcome.

Event Registration


HRO Safety Coach Training
Thursday, September 18, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, trained to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts.

Event Registration


Partnership for Patients--Surviving Sepsis
Friday, September 19, 2014
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Severe sepsis accounts for 20% of ICU admissions and is the leading cause of death in non-cardiac ICUs. Guidelines came out in 2004 and were modified most recently in 2012, but comprehensive adoption of the guidelines is still not occurring statewide. We are pleased to have Dr. Mitchell Levy of Brown University and his colleagues present a comprehensive approach to identifying and treating sepsis in the Emergency Departments and on the floors.

Because of a CMS directive that prohibits CHA from providing meals to participants, CHA will invoice the hospital for the actual cost of coffee, a continental breakfast, and a light lunch for those registered.  There is no charge to CHA members for the program or materials provided to participants.

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Collaborations of Care—Organ Donation Across the Continuum of Care
Monday, September 22, 2014
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $25
  • Other Member: $25
  • Non-Member: $25

Experts will discuss tools and resources available to providers across the continuum of care for discussing organ donation with patients and patients’ family members. Additionally, organ donation myths will be dispelled, attention will be focused on informed authorization, and the resolution of family conflict in regard to donation decisions.

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Staff to Management: Starting the Transition
Monday, September 29, 2014
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

Making the transition from being a staff person one day to a supervisor/manager the next is a significant step.  Transitioning from individual contributor to being effective in a leadership role is far more challenging and complicated than ever before and requires the ability to use the tools of diplomacy, negotiation, persuasion, and alliance building to a greater degree than one used in the past. Managing the demands of your organization for high productivity and quality, combined with financial prudence and regulatory compliance, are only part of the equation.  You will discover that those tasks must be balanced with an excellent grasp of human relations skills in working closely and collaboratively with others and managing change.

Sarah Campbell Arnett, MA, NCC, BC-DMT, returns at member request to present this full-day, highly interactive, management development program, the first in a two-part series specifically designed for new managers.

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Conflict Management: Engaging the Difficult Employee
Tuesday, September 30, 2014
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

It is clear to almost everyone that conflict is inevitable in life—in our personal lives as well as in the workplace.  Different personalities, different work styles, cultural/ethnic norms, and differences in generational mix, all lead to an endless possibility of conflict surfacing at work. 

What is not so clear is the role conflict plays in the process of change and effective team problem solving—both major factors in improving organization performance.  How can we recognize and manage the sources and trigger points of conflict?  When is conflict healthy—what makes it destructive?  How can we reduce or defuse unnecessary conflict?  What are the various styles of dealing with conflict, and the risks and benefits of each approach?

Sarah Campbell Arnett, MA, NCC, BC-DMT, one of CHA’s most highly rated leadership development speakers, will present this full-day, interactive program, based on best practices in leadership theory.  Ms. Arnett will present communication methods and tools for navigating the challenging maze of different personalities and communication styles to better manage conflict.

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HRO Safety Starts With Me Train-the-Trainer
Wednesday, October 1, 2014
9:00 AM - 5:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This train-the-trainer session is designed for hospital trainers to learn how to teach the staff safety behaviors and error prevention tools.

Event Registration


HRO Fair and Just Accountability
Thursday, October 2, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This is a session for Human Resources Executives and anyone else who manages people. Fair and Just Accountability trains staff to review performance from a standardized perspective when there is an adverse event, focusing on the behavior rather than the outcome.

Event Registration


HRO Rounding to Influence
Thursday, October 2, 2014
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Rounding to Influence teaches leaders how to go out on the units to coach, to mentor, and to sustain High Reliability habits and practices.

Event Registration


HRO Fair and Just Accountability
Friday, October 3, 2014
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This is a session for Human Resources Executives and anyone else who manages people. Fair and Just Accountability trains staff to review performance from a standardized perspective when there is an adverse event, focusing on the behavior rather than the outcome.

Event Registration


HRO Creating Sustainability for High Reliability Organizations
Friday, October 3, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session is designed for drivers of change in your organization and includes concepts and tips to prevent High Reliability from becoming a “flavor of the month.”

Event Registration


Improving Hospital-Based Inpatient Psychiatric Services (HBIPS) Performance
Monday, October 6, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $75
  • Other Member: $90
  • Non-Member: $180

The Hospital-Based Inpatient Psychiatric Services (HBIPS) measure set provide a group of standardized measures that reflect processes of patient care related to restraint and seclusion, transitions of care, and medication safety. These measures are now publicly available through the Inpatient Psychiatric Facility Quality Reporting program from The Centers for Medicare and Medicaid (CMS) on its Hospital Compare website.

Please join us for a half-day session with Celeste Milton, Associate Project Director, Center for Performance Measurement, The Joint Commission. Ms. Milton will share strategies and best practices to improve inpatient psychiatric care processes related to HBIPS measurement.

This program is designed for hospitals with inpatient psychiatric services.

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Addressing Child Abuse, Minor Sex Trafficking, and Children’s Behavioral Health Issues in the ED
Tuesday, October 7, 2014
9:00 AM - 3:45 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $25
  • Other Member: $25
  • Non-Member: $50

Please join us for this issue-based, multidisciplinary program, which will address a broad range of topics regarding children’s health. CHA is pleased to have the Department of Children & Families (DCF) Commissioner Joette Katz provide the keynote address, which will focus on DCF’s current initiatives to develop a children’s behavioral health plan, improve the detection and reporting of child abuse, and several other initiatives. This forum will also include a hospital panel discussion about best practices being implemented across the state for meeting children’s behavioral health issues in the ED.

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Cross Cultural and Diversity Inclusiveness Training
Friday, October 10, 2014
8:30 AM - 2:30 PM
Other

Fees:

  • Acute Care Hospital Member: $180
  • Other Member: N/A
  • Non-Member: N/A

In partnership with the Hispanic Health Council, the Curtis D. Robinson Center for Health Equity at Saint Francis, and the Connecticut Association of Healthcare Executives, CHA is again pleased to offer Cross Cultural & Diversity Inclusiveness Training (CC&DIT)—a unique, comprehensive, and interactive program to achieve the goal of improving cultural competence in the delivery of care and addressing healthcare disparities.

The CC&DIT curriculum was developed in direct response to member requests for help in providing diversity education and is structured as a two-module program, each session five hours in duration—delivered once each week over a two-week period. Training content is based on current research that emphasizes the idea that cultural competence is not achieved through a single training event—but is a lifelong commitment to learning, and professional skills development. With over 100 members completing the training, program evaluations have been consistently positive about the value of this training.

Diversity Collaborative team members are encouraged to attend as a way to help achieve team goals in their organization.

The second session will be held on Friday, October 17, 2014

This program is being held at the Connecticut Institute for Primary Care Innovation (CIPCI) in Hartford.

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HRO Using High Reliability to Improve the Patient Experience
Wednesday, October 15, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Lynn Pierce of HPI, an alumna of Baptist Hospital in Pensacola FL (home of the 2003 Malcolm Baldridge Quality Award), will be our instructor.

Event Registration


HRO Using High Reliability to Improve the Patient Experience
Wednesday, October 15, 2014
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Lynn Pierce of HPI, an alumna of Baptist Hospital in Pensacola FL (home of the 2003 Malcolm Baldridge Quality Award), will be our instructor.

Event Registration


2014 Nurse Leadership Forum
Thursday, October 16, 2014
9:00 AM - 3:45 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for the first–fourth CHA Acute Care Hospital Member. $200 per person for the fifth–ninth registrant from the same Acute Care Hospital Member institution. $180 per person for 10 or more registrants from the same Acute Care Hospital Member.
  • Other Member: $250 per person for the first–fourth CHA Other Members. $225 per person for the fifth–ninth registrant from the same CHA Other Member institution. $200 per person for 10 or more registrants from the same CHA Other Member institution.
  • Non-Member: $500

We are pleased and excited to announce that we have confirmed Cy Wakeman as the keynote speaker for CHA’s 14th annual Nurse Leadership Forum. Ms. Wakeman, a New York Times bestselling-author and national leadership consultant, is a highly sought-after conference headliner who will share her perspective on the need for an innovative and dynamic new look at leadership. Forum sessions are also being planned on operational challenges, including nurse staffing and ballot initiatives in other states, and exploring the transition individuals make from clinical to operational leadership.

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Financial Skills for Managers
Friday, October 17, 2014
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

As the demands of healthcare reform pick up speed, carefully managing the financial health of the organization is more important than ever. Resources are scarce and stretched to the breaking point. Doing more with less is routine. The need for sound business and financial management tools—survival skills—is paramount for all managers. These include planning and budgeting, financial analysis, and maximizing resources, all of which are essential if managers are to achieve the institution’s mission and contribute to "bottom line" results. Bill Ward, a popular and dynamic lecturer on financial management in healthcare is back by member request to present the program.

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Restraint and Seclusion Documentation and Chemical Restraints in the Hospital and Nursing Home Settings
Monday, October 20, 2014
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $75
  • Other Member: $90
  • Non-Member: $180

Please join us for a program focusing on restraint and seclusion documentation and chemical restraints in the hospital and nursing home settings. Connecticut Department of Public Health’s Barbara Cass, Section Chief; Lori Griffin, Supervising Nurse Consultant; and Donna Ortelle, Public Health Services Manager, will present the most common issues found in hospitals and nursing homes regarding these focus areas. Additionally, experienced healthcare attorneys will provide an overview of the importance of adhering to restraint and seclusion guidelines to provide safe patient care in both settings.

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Diversity Collaborative Anniversary Symposium
Thursday, October 23, 2014
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member: No Fee for Other Members
  • Non-Member: N/A

CHA will present a symposium to celebrate the third anniversary of the CHA Diversity Collaborative: From Intent to Impact. This multi-year, statewide initiative is designed to engage hospital teams in educational programs, implementation of improvement strategies, sharing best practices, and measuring and tracking progress to achieve the Collaborative goals.

The Symposium will feature a keynote address by Colleen O’Toole, PhD, Chief Administrative Officer of the Greater Cincinnati Health Council, the Health Improvement Collaborative, and HealthBridge. Dr. O’Toole will discuss The Greater Cincinnati Health Council’s continuing efforts to strengthen race, ethnicity or language (REL) data collection methodology and data integrity in pursuit of reducing disparities in care. Lessons learned along the journey from the 28 initial member hospital participants regarding securing commitment, training, quality assurance, and communications will be shared.

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