Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


HRO Rounding to Influence
Wednesday, September 28, 2016
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

The program teaches leaders how to go out on the units to coach, mentor, and sustain high reliability habits and practices.  Medicine, Nursing, and Quality continuing education credits are offered for this session.

Breakfast will be provided.  Registration and breakfast will begin at 8:30 a.m.

Event Registration


HRO Fair and Just Accountability
Wednesday, September 28, 2016
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session, for your Human Resources executives and anyone else who manages people, will train your staff to review performance from a standardized perspective when there is an adverse event – to focus on the behavior rather than the outcome.  Medicine, Nursing, and Quality continuing education credits are offered for these sessions.

Lunch will be provided.  Registration and lunch begin at 12:30 p.m.

Event Registration


Staff to Management: Starting the Transition
Thursday, September 29, 2016
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

Making the transition from being a staff person one day to a supervisor/manager the next is a significant step. Transitioning from individual contributor to being effective in a leadership role is far more challenging and complicated than ever before and requires the ability to use the tools of diplomacy, negotiation, persuasion, and alliance-building to a greater degree than one used in the past.  Managing the demands of your organization for high productivity and quality, combined with financial prudence and regulatory compliance, are only part of the equation. You will discover that those tasks must be balanced with an excellent grasp of human relations skills in working closely and collaboratively with others and managing change.

Breakfast and lunch will be provided.  Registration and breakfast will begin at 8:30 a.m.

View Brochure | Event Registration


Conflict Management: Engaging the Difficult Employee
Friday, September 30, 2016
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

It is clear to almost everyone that conflict is inevitable in life—in our personal lives as well as in the workplace. Different personalities, different work styles, cultural/ethnic norms, and differences in generational mix, all lead to an endless possibility of conflict surfacing at work.

What is not so clear is the role conflict plays in the process of change and effective team problem solving—both major factors in improving organization performance. How can we recognize and manage the sources and trigger points of conflict? When is conflict healthy—what makes it destructive? How can we reduce or defuse unnecessary conflict? What are the various styles of dealing with conflict, and the risks and benefits of each approach?

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


Improving Health Equity: The Connecticut Asthma Initiative and Beyond
Thursday, October 13, 2016
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Celebrating its fifth anniversary, CHA will host Improving Health Equity: The Connecticut Asthma Initiative and Beyond, a health equity and asthma policy summit.

This full-day event will showcase the collaborative work of hospitals and community partners in the Connecticut Asthma Initiative (CAI). The CAI began in 2015 with a vision that no one should die of asthma or have to limit his or her life unnecessarily due to the disease.

The CAI demonstrates how collaborative efforts that focus on social determinants can improve health and health equity. Because asthma disproportionally affects children, women, and those who are economically disadvantaged, and because African Americans/Blacks and Latinos are more likely to end up in the hospital for asthma, it was the consensus of the CAI that part of its mission was to address barriers to treatment such as environmental or socio-economic factors.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


Financial Skills for Managers
Tuesday, October 18, 2016
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Because healthcare delivery methods and payment systems are changing rapidly, carefully managing the financial health of the organization is more important than ever. Resources are scarce and stretched to the breaking point. Doing more with less is routine. The need for sound business and financial management tools—survival skills—is paramount for all managers. These include planning and budgeting, financial analysis, and maximizing resources, all of which are essential if managers are to achieve the institution’s mission and contribute to “bottom line” results. Bill Ward, a popular and dynamic lecturer on financial management in healthcare is back by member request to present the program. 

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


Using High Reliability to Improve the Patients' Experience
Wednesday, October 19, 2016
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This program focuses on highly reliable staff behaviors that enhance patient satisfaction and HCAHPS scores.  Lynn Pierce of HPI, an alumna of Baptist Hospital in Pensacola, FL (home of the 2003 Malcolm Baldrige Quality Award), will be back as the instructor.  Medicine, Nursing, and Quality continuing education credits are offered for these sessions.  

Breakfast will be provided.  Registration and breakfast will begin at 8:30 a.m.

Event Registration


Using High Reliability to Improve the Patients' Experience
Wednesday, October 19, 2016
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This program focuses on highly reliable staff behaviors that enhance patient satisfaction and HCAHPS scores.  Lynn Pierce of HPI, an alumna of Baptist Hospital in Pensacola, FL (home of the 2003 Malcolm Baldrige Quality Award), will be back as the instructor.  Medicine, Nursing, and Quality continuing education credits are offered for these sessions.  

Lunch will be provided.  Registration and lunch will begin at 12:30 p.m.

Event Registration


HRO Leadership Method Training
Tuesday, October 25, 2016
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Leadership Method Training is for organizations that are new to high reliability or for new management employees in organizations that are already on the high reliability journey.  Both hospital and ambulatory organization leadership practices will be addressed.  The leadership session is designed to teach your hospital or ambulatory leaders the concepts of high reliability science and behaviors.  The sessions are structured for leaders at the manager level and above.  Medicine, Nursing, Quality, and Radiology continuing education credits are being offered for this session.  

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration


HRO Train-the-Trainer
Wednesday, October 26, 2016
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

The model for sharing high reliability training with the rest of the staff is Train-the-Trainer.  The training is scripted.  It requires an enthusiastic participant who is willing to make time to train others within your organization.  Other hospitals in Connecticut have trained educators, front-line managers, and senior leaders, including the CEO, as part of their training contingent.  Train-the-Trainer sessions are for hospitals and ambulatory practices.  We are offering Medicine, Nursing, Quality, and Radiology continuing education credits for this session.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration


Making Healthcare Safer: An Introduction to High Reliability
Thursday, October 27, 2016
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: N/A
  • Other Member: $199 ($149 if registering by September 15, 2016)
  • Non-Member: $250

Making Healthcare Safer: An Introduction to High Reliability will provide CHA's colleagues who are vendors, patients, allied schools and students, and partner post-acute care facilities an overview of the concepts related to high reliability.  

This session is not available to hospitals.

The session will be held at CHA on Thursday, October 27, 2016, from 9:00 a.m. to 3:00 p.m., taught by Steve Kreiser.  The cost is $250.00 per attendee, with special pricing of $199 for CHA members and an additional $50 discount ($149 per person) if you register your hospital partners by September 15, 2016.  

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


2016 Nurse Leadership Forum
Friday, October 28, 2016
9:00 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for the 1st–4th CHA Acute Care Hospital Member. $200 per person for the 5th–9th registrant from the same Acute Care Hospital Member institution. $180 per person for the 10th and more registrants from the same Acute Care Hospital Member.
  • Other Member: $250 per person for the 1st–4th CHA Other Members. $225 per person for the 5th–9th registrant from the same CHA Other Member institution. $200 per person for the 10th and more registrants from the same CHA Other Member institution.
  • Non-Member: $500 per person

We are pleased and excited to announce that we have confirmed Sharone Bar-David as the keynote presenter for CHA’s 16th annual Nurse Leadership Forum, built on a theme of “Building a Culture of Engagement, Respect, and Accountability.” Ms. Bar-David is the author of Trust Your Canary with expertise in creating respectful and productive workplaces around the globe. We are also pleased to have Troy Cicero, an acclaimed national presenter, join us for a session on “Celebrating Diversity—Building Cultural Competence.” The forum will also include sessions on patient engagement and how to use humor to combat stress.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m. 

View Brochure | Event Registration


Lean Principles: Process Flow and Value Stream Mapping in Healthcare
Monday, October 31, 2016
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $279 per Acute Care hospital member attendee (total cost for both sessions)
  • Other Member: $309 per CHA Other member attendee (total cost for both sessions)
  • Non-Member: N/A

As the demands of health reform drive change in all areas of healthcare delivery, hospital leaders are focused on transforming their organizations through strategies that simultaneously increase revenue and sharply reduce costs. Lean principles offer leaders a management system and methodology that improves team engagement, eliminates road blocks, and allows hospitals to improve the quality of care for patients by reducing errors and waste streams, including wait times. It is a systematic approach to reducing costs and risks, while simultaneously setting the stage for growth and expansion.

Please note: this is a two-session program, participants should attend both sessions.  The second session will be held on Monday, November 7, 2016.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


Creating Sustainability for High Reliability Organizations
Tuesday, November 15, 2016
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session is designed for drivers of change in your organization and covers techniques to ensure the changes resulting from high reliability approaches are ongoing.  Medicine, Nursing, and Quality continuing education credits are offered for this session.  

Breakfast will be provided.  Registration and breakfast will begin at 8:30 a.m.

Event Registration


HRO Top Ten Problem Lists and Action Plans
Tuesday, November 15, 2016
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

When issues are identified in Safety Huddle, how do you solve them and maintain the other projects you are doing?  Problem Solving with the Top 10 is a tool for prioritizing and implementing projects without losing sight of the core value of safety.  Medicine, Nursing, and Quality continuing education credits are offered for this session. 

Lunch will be provided.  Registration and lunch will begin at 12:30 p.m.

Event Registration


HRO Safety Coach Training
Wednesday, November 16, 2016
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, designed to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts.  Medicine, Nursing, and Quality continuing education credits are offered for this session. 

Breakfast will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration


Worker Safety and Worker Engagement: A High Reliability Approach
Wednesday, November 16, 2016
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session supports CHA's efforts to take care of the staff who take care of our patients. Worker Safety and Worker Engagement: A High Reliability Approach discusses behaviors, techniques, and measurement for worker safety, as used by other high reliability hospitals that are farther along their journey. 

Lunch will be provided.  Registration and lunch begin at 12:30 p.m.

Event Registration


HRO Leadership Method Training
Thursday, November 17, 2016
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Leadership Method Training is for organizations that are new to high reliability or for new management employees in organizations that are already on the high reliability journey.  Both hospital and ambulatory organization leadership practices will be addressed.  The leadership session is designed to teach your hospital or ambulatory leaders the concepts of high reliability science and behaviors.  The sessions are structured for leaders at the manager level and above.  Medicine, Nursing, Quality, and Radiology continuing education credits are being offered for this session.  

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration