Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


Transitioning From Staff to Management: What’s Next?
Monday, April 28, 2014
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

Whether recently assigned to the role of manager or a seasoned veteran, it is essential to continually step back to assess your knowledge of management practice and how well your critical thinking, problem solving, decision-making, and communication skills are keeping pace with the rapidly changing and challenging healthcare environment.

For those of you who attended the first program in our leadership development series—“Staff to Management: Starting the Transition” in September or March, and all managers who want to improve their skills and learn practical techniques for leading change initiatives, building team cohesiveness, coaching employees for better performance, and using time management strategies, this practical and interactive session will help you manage both the people and business components of your job more effectively.

View Brochure | Event Registration


Conflict Management: Engaging the Difficult Employee
Tuesday, April 29, 2014
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 per person for first and second Acute Care Member attendees—$200 each for person three or more from the same Acute Care Hospital.
  • Other Member: $250 per person for first and second CHA Other Member attendees—$225 each for person three or more from the same CHA Other Member institution.
  • Non-Member: $300

It is clear to almost everyone that conflict is inevitable in life—in our personal lives as well as in the workplace. Different personalities, different work styles, cultural/ethnic norms, and differences in generational mix, all lead to an endless possibility of conflict surfacing at work.

What is not so clear, is the role conflict plays in the process of change and effective team problem solving—both major factors in improving organization performance. How can we recognize and manage the sources and trigger points of conflict? When is conflict healthy—what makes it destructive? How can we reduce or defuse unnecessary conflict? What are the various styles of dealing with conflict, and the risks and benefits of each approach?

Sarah Campbell Arnett, MA, NCC, BC-DMT, one of CHA’s most highly rated leadership development speakers, will present this full-day, interactive program, based on best practices in leadership theory. Ms. Arnett will present communication methods and tools for navigating the challenging maze of different personalities and communication styles to better manage conflict.

View Brochure | Event Registration


2014 Corporate Compliance Conference
Wednesday, April 30, 2014
9:00 AM - 2:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 for the first, second, and third CHA Acute Care Hospital member attendee; $199 for the fourth and additional registrants from the same CHA Acute Care Member Hospital
  • Other Member: $265 for the first, second, and third CHA Other member attendee; $240 for the fourth and additional registrants from the same CHA Other Member Facility
  • Non-Member: $449

Connecticut healthcare professionals, like their colleagues nationwide are being asked to expand their knowledge and skills to respond to unprecedented challenges triggered by healthcare reform—including the ever-changing regulatory compliance landscape.

Please join us for CHA’s annual Corporate Compliance Conference, which will address several critical topics including the CMS 2-midnight presumption, documentation issues, and revenue cycle strategies. Additionally, there will be presentations covering physician-owned distributorships, the focus on transparency of industryphysician financial relationships or the CMS Physician Payment Sunshine Act, and compliance strategies for both provider and patient health information exchange (HIE) portals. In addition to compliance, legal, and risk professionals, we also invite physicians, HIM, and other healthcare professionals to join us for a comprehensive conference.

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Reducing Surgical Site Infections
Thursday, May 1, 2014
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

CHA will host our partners from Johns Hopkins and several Connecticut best-practice hospitals as part of our ongoing successful effort to reduce surgical site infections. We have seen a steep decrease in our infection rates, but the rest of the country is outpacing us. Attend this session to learn what other things we can do to ensure lower infection rates in our surgical patients. This session is for all hospitals that do surgery; it is not limited to SUSP (surgical unit safety protocol) hospitals.

Please Note: This is a federally funded session, therefore we are required to charge you for any meals that we provide to you on this day. We will bill the hospital.

Event Registration


HPI Level 3: Train-the-Trainer Session
Friday, May 2, 2014
9:00 AM - 5:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

This train-the-trainer session is designed for hospital trainers to learn how to teach the staff safety behaviors and error prevention tools.

Event Registration


Venous Thromboembolic Disease Prevention
Tuesday, May 13, 2014
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

CHA will host a session on venous thromboembolic disease (VTE). We are hosting Dr. Ian Jenkins from University of California at San Diego, a nationally recognized speaker on VTE prevention. He will give us practical tips for implementing a VTE prevention and reduction plan. We will also hear from several of our Connecticut hospitals that are having success in VTE prevention and reduction.

Please Note: This is a federally funded session, therefore we are required to charge you for any meals that we provide to you on this day. We will bill the hospital.

Event Registration


HRO Level 3: Medical Staff Training
Thursday, May 15, 2014
8:00 AM - 9:30 AM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

On Thursday, May 15, 2014 we will host a discussion about the role of medical staff in High Reliability Organizations from 8 a.m. to 9:30 a.m. This discussion will be held during the Physician Executive Committee meeting, and we will discuss training, credentialing, and the role of training in the medical schools. In addition, we will kick off a discussion of the expansion of training to ambulatory centers and hospital aligned office-based practices. Breakfast will be included.

Event Registration


HRO Level 3: Fair and Just Accountability and Red Rules
Thursday, May 15, 2014
12:30 PM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

On Thursday, May 15, 2014 from 12:30 p.m. to 4:30 p.m., we will host the rescheduled meeting on Fair and Just Accountability and Red Rules. This is a session for your Human Resources Executives and anyone else who manages people. Fair and Just Accountability trains staff to review performance from a standardized perspective when there is an adverse event, focusing on the behavior rather than the outcome. Red Rules are safety absolutes, and as a state, we are beginning our work toward standardizing one Red Rule on Patient Identification. Lunch will be available.

Event Registration


HRO Level 3: Leadership Method Training
Friday, May 16, 2014
8:00 AM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

This eight-hour Leadership session is designed to teach your hospital leaders the concepts of high reliability science and behaviors. The session is structured for leaders at the manager level and above. Continuing education credits will be awarded for these sessions. Breakfast and lunch are provided.

Registration for this event is now closed.


Caring for Adult Behavioral Health Patients in the ED
Thursday, May 22, 2014
9:00 AM - 12:45 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $25
  • Other Member: $25
  • Non-Member: N/A

CHA is pleased to have Patricia Rehmer, Commissioner, Department of Mental Health and Addiction Services (DMHAS), join us as keynote speaker for the upcoming Caring for Adult Behavioral Health Patients in the ED conference. This issue-based, multidisciplinary education forum is designed for member sharing of best practices, policies, and innovative approaches to meeting this challenge. Commissioner Rehmer will discuss the treatment of individuals with behavioral health disorders while in the ED and issues many CT hospitals face caring for this patient population. Commissioner Rehmer will also discuss interventions currently being implemented, resources available within the DMHAS system and how to access them, bed capacity and challenges that both DMHAS and hospitals are experiencing, and provide information about the Recovery Model and planning for the next steps in this model.

Following the Commissioner’s address, panelists from Lawrence + Memorial Hospital, Hartford Hospital, Middlesex Hospital, Saint Francis Hospital and Medical Center, Waterbury Hospital, and Yale-New Haven Hospital will present strategies they are using and new models of engaging with this patient population to improve outcomes.

Because this issue impacts on several clinical and support groups in the hospital, we encourage interdisciplinary teams to attend the forum.

View Brochure | Event Registration


HRO Level 3: Leadership Method Training
Thursday, May 29, 2014
8:00 AM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

This eight-hour Leadership session is designed to teach your hospital leaders the concepts of high reliability science and behaviors. The session is structured for leaders at the manager level and above. Continuing education credits will be awarded for these sessions. Breakfast and lunch are provided.

Event Registration


HRO Level 3: Safety Coach Training
Friday, May 30, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

Safety Coaches are peer mentors, trained to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts.

Event Registration


HRO Level 3: Safety Coach Training
Friday, May 30, 2014
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

Safety Coaches are peer mentors, trained to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts.

Event Registration


Using High Reliability to Improve the Patients’ Experience
Monday, June 2, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

Each level three hospital may register up to 15 staff members for that session. Lynn Pierce of HPI, an alumna of Baptist Hospital in Pensacola FL (home of the 2003 Malcolm Baldridge Quality Award), will be our instructor.

Event Registration


Using High Reliability to Improve the Patients’ Experience
Monday, June 2, 2014
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

Each level three hospital may register up to 15 staff members for that session. Lynn Pierce of HPI, an alumna of Baptist Hospital in Pensacola FL (home of the 2003 Malcolm Baldridge Quality Award), will be our instructor.

Event Registration


HRO Level 3: Creating Sustainability for High Reliability Organizations
Tuesday, June 3, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

This session is designed for drivers of change in your organization and includes concepts and tips to prevent High Reliability from becoming a “flavor of the month.”

Event Registration


HRO Level 3: Rounding to Influence
Tuesday, June 3, 2014
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

Rounding to Influence teaches leaders how to go out on the units to coach, to mentor, and to sustain High Reliability habits and practices.

Event Registration


HRO Level 3: Safety Coach Training
Wednesday, June 4, 2014
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

Safety Coaches are peer mentors, trained to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts.

Event Registration


HRO Level 3: Safety Coach Training
Wednesday, June 4, 2014
1:00 PM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

Safety Coaches are peer mentors, trained to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts.

Event Registration


HRO Root Cause Analysis
Monday, June 9, 2014
10:30 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

Additional information will soon be available.

Event Registration


HRO Level 3: Leadership Method Training
Tuesday, June 10, 2014
8:00 AM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member:
  • Non-Member:

This eight-hour Leadership session is designed to teach your hospital leaders the concepts of high reliability science and behaviors. The session is structured for leaders at the manager level and above. Continuing education credits will be awarded for these sessions. Breakfast and lunch are provided.

Event Registration