CHA's acute care member hospitals share a common dedication to quality care and patient satisfaction. Feedback from patients and family members is a vital component of hospitals' efforts to continuously improve the patient experience. To facilitate contact with CHA-member hospitals, a directory of Patient Relations contacts follows:


Bridgeport Hospital

Lynn Charbonneau
Director, Patient Relations & Blood Mgmt
203-384-3704
alchar@bpthosp.org

Rhonda Way
Patient Relations/Bloodless Medicine
203-384-3704
arway@bpthosp.org


Bristol Hospital

Karen Cornell
Director, Patient & Customer Relations
860-585-3269
kcornell@bristolhospital.org

Andrea Adams
Patient Representative
860-585-3657
aadams@bristolhospital.org


The Hospital of Central Connecticut

Aimee Sturmer
Patient Relations Manager
860-224-5164
asturmer@thocc.org


Connecticut Children's Medical Center

Luis Valentin
Quality Improvement Patient Rep
860-545-9518
lvvalen@connecticutchildrens.org

Anne York
Director, QI & the Patient Experience
860-545-8534
ayork@connecticutchildrens.org

Dahivsa Mercado
Quality Improvement Patient Rep
860-545-8137
Dmercado@connecticutchildrens.org


Danbury Hospital

Linda McGrory
Dir, Pt Relations/Svc Excellence/Vol Svc
203-739-7430
linda.mcgrory@wcthealthnetwork.org


Day Kimball Hospital

Janet Johnson
Coordinator, Pastoral Care/Volunteer Svc
860-963-6458
jjohnson@DayKimball.org


John Dempsey Hospital

Carlene Bartolotta
Director, Patient Relations
860-679-3176
bartolotta@uchc.edu


Greenwich Hospital

Bill Boguniecki
Inpatient Guest Coordinator
203-863-4326
William.Boguniecki@greenwichhospital.org

Christine Beechner
VP, Patient and Guest Relations
203-863-4746
Christine.Beechner@greenwichhospital.org


Griffin Hospital

Martha Z. Denstedt
Director, Planetree Programs & Services
203-732-7181
mdenstedt@griffinhealth.org

Ken Roberts
Dir., Communications and Public Affairs
203-732-7432
kroberts@griffinhealth.org


Hartford Hospital

Heather Quinn
Patient Advocate
860-545-1239
hquinn@harthosp.org

Laura Dean
Patient Advocate
860-545-1400
ldean@harthosp.org


Lawrence & Memorial Hospital

Verna L. Swann
Patient Relations Manager
860-442-0711
vswann@lmhosp.org


Manchester Memorial Hospital

Peggy Basch
Quality Improvement & Pt Relations Mgr
860-646-1222
pbasch@echn.org

Sarah Lerner
Senior Patient Representative
860-872-5205
SLerner@echn.org

Ashley Thompson
Patient Representative
860-647-6886
athompson@echn.org


Middlesex Hospital

Cheryl Rogers
Director, Service Excellence
860-358-3022
cheryl.rogers@midhosp.org


MidState Medical Center

Erika Perricone
Patient Relations Coordinator
203-694-8325
eperricone@midstatemedical.org


Milford Hospital

Christine Brown
Asst to the Director of Volunteer Svcs
203-876-4062
christine.brown@milfordhospital.org

Karen Kipfer
Director Community Relations & Vol Svcs
203-876-4061
karen.kipfer@milfordhospital.org


New Milford Hospital

Dorothy Christman
Public Relations Coordinator
203-794-5429
dorothy.christman@wcthealthnetwork.org


Norwalk Hospital

Timothy McClung
Director, Quality Operations
203-852-2612
tim.mcclung@norwalkhealth.org


Rockville General Hospital

Peggy Basch
Quality Improvement & Pt Relations Mgr
860-646-1222
pbasch@echn.org

Sarah Lerner
Senior Patient Representative
860-872-5205
SLerner@echn.org


Saint Francis Hospital and Medical Center

Tobye Karl
Director of Volunteer Svcs
860-714-4278
tkarl@stfranciscare.org

Carol Moore
Patient Ombudsman
860-714-1212
cmoore2@stfranciscare.org

Lorraine R. Hurd
Patient Ombudsman Manager
860-714-4606
lhurd@stfranciscare.org


Saint Mary's Hospital

Nancy Feola
Patient Advocate
203-709-6285
nfeola@stmh.org


Hospital of Saint Raphael

Chris Teague
Patient Representaive
203-789-3506
cteague@srhs.org

Joan Jordan
Patient Representative
203-789-3751
jjordan@srhs.org

Donna Massaro
Patient Relations Manager
203-789-3508
dmassaro@srhs.org


St. Vincent's Medical Center

Darol Bates
Director, Patient Relations
203-576-5140
dbates@stvincents.org


Sharon Hospital

Denise Fink
Chief Quality Officer
860-364-4228
denise.fink@sharonhospital.com


Stamford Hospital

Stacy Jacob
Patient Relations Partner
203-276-7555
sjacob@stamhealth.org

Sarah Sanders
Clinical Ops Director Patient Resources
203-276-7873
ssanders@stamhealth.org

Michelle Tomarkin
Patient Relations
203-276-4076
mtomarkin@stamhealth.org


Waterbury Hospital

Virginia Potrepka
Dir, Pt Relations,Vol Svcs&Pastoral Care
203-573-7386
vpotrepka@wtbyhosp.org


Windham Hospital

Andrea Burr
Coordinator of Patient Centered Care
860-456-6766
aburr@wcmh.org

Mary Horan
Director, Family Centered Care
860-456-6766
mhoran@wcmh.org

Shawn Maynard
Senior Executive, Community Affairs
860-456-6861
smaynard@wcmh.org


Yale-New Haven Hospital

Lynn Cermola
Manager, Patient Relations/Volunteer Svc
203-688-3742
lynn.cermola@ynhh.org

Christine Banti
Patient Relations
203-688-3430
christine.banti@ynhh.org

Alix Elkin
Manager, Patient Relations, Volunteer Sv
203-688-4242
Alix.Elkin@ynhh.org

Jeannette Hodge
Dir, Pt Relations, Volunteer/Guest Svcs
203-688-3700
Jeannette.Hodge@ynhh.org

Lorna Mutty
Patient Regulations
203-688-4242
lorna.mutty@ynhh.org