CHA's not-for-profit acute care member hospitals share a common dedication to quality care and patient satisfaction. Feedback from patients and family members is a vital component of hospitals' efforts to continuously improve the patient experience. To facilitate contact with CHA-member hospitals, a directory of Patient Relations contacts follows:

 

Bridgeport Hospital

Lynn Charbonneau203-384-3704
Director, Patient Relationsalchar@bpthosp.org
Rhonda Way203-384-3704
Patient Relations/Bloodless Medicinearway@bpthosp.org
 

Bristol Hospital

Andrea Adams860-585-3657
Patient Representativeaadams@bristolhospital.org
Karen Cornell860-585-3269
Director, Patient & Customer Relationskcornell@bristolhospital.org
 

Connecticut Children's Medical Center

Anne York860-545-8534
Director, QI & the Patient Experienceayork@ccmckids.org
Dahivsa Mercado860-545-8137
Quality Improvement Patient RepDmercado@ccmckids.org
Luis Valentin860-545-9518
Quality Improvement Patient Rep.lvvalen@ccmckids.org
 

Danbury Hospital

Linda McGrory203-739-7430
Director, Pt Relations & Svc Excellencelinda.mcgrory@danhosp.org
 

Day Kimball Hospital

Janet Johnson860-963-6458
Coordinator, Pastoral Care/Volunteer Svcjjohnson@DayKimball.org
 

John Dempsey Hospital

Carlene Bartolotta860-679-3176
Director, Patient Relationsbartolotta@nso1.uchc.edu
 

Greenwich Hospital

Bill Boguniecki203-863-4326
Inpatient Guest Coordinatorbillb@greenhosp.org
Christine Beechner203-863-4746
VP, Patient and Guest Relationschristineb@greenhosp.org
 

Griffin Hospital

Martha Z Denstedt203-732-7181
Director, Planetree Programs & Servicesmdenstedt@griffinhealth.org
Ken Roberts203-732-7432
Dir., Communications and Public Affairskroberts@griffinhealth.org
 

Hartford Hospital

Heather Quinn860-545-1239
Patient Advocatehquinn@harthosp.org
Joe D'Amato860-545-1351
Director, Patient Relationsjdamato@harthosp.org
Laura Dean860-545-1400
Patient Advocateldean@harthosp.org
Brenda Davila860-545-1378
Patient Rep/Coordinator Interpreter PrgmBdavila@harthosp.org
 

The Charlotte Hungerford Hospital

Margaret Mancuso860-496-6488
Director, Patient Relations &Developmentmmancuso@hungerford.org
 

Johnson Memorial Hospital

Herbert J. DiMeola, MD860-684-8164
Vice President, Medical Affairsherbert.dimeola@jmhosp.org
 

Lawrence & Memorial Hospital

Verna L Swann860-442-0711
Patient Relations Managervswann@lmhosp.org
 

Manchester Memorial Hospital

Sarah Lerner860-872-5205
Senior Patient RepresentativeSLerner@echn.org
 

Middlesex Hospital

Cheryl Kent860-358-3022
Director, Service Excellencecheryl_kent@midhosp.org
 

Milford Hospital

Karen Kipfer203-876-4061
Director of Volunteer ServicesKaren.Kipfer@milfordhospital.org
Christine Brown203-876-4062
Asst to the Director of Volunteer Svcschristine.brown@milfordhospital.org
 

New Milford Hospital

Dorothy Christman860-350-7216
Public Relations Coordinatorchristmand@nmhct.org
 

Norwalk Hospital

Timothy McClung203-852-2612
Director, Quality Operationstim.mcclung@norwalkhealth.org
Jeanne Casceillo203-852-2067
Admin Dir of Ambassdor & Volunteer Svcsjeanne.casceillo@norwalkhealth.org
 

Rockville General Hospital

Sarah Lerner860-872-5205
Senior Patient RepresentativeSLerner@echn.org
 

Saint Francis Hospital and Medical Center

Lorraine R Hurd860-714-4606
Patient Ombudsman Managerlhurd@stfranciscare.org
Tobye Karl860-714-4278
Director of Volunteer Svcstkarl@stfranciscare.org
Carol Moore860-714-1212
Patient Ombudsmancmoore2@stfranciscare.org
 

Saint Mary's Hospital

Nancy Feola203-709-6285
Patient Advocatenfeola@stmh.org
 

Hospital of Saint Raphael

Julie Giordano203-934-3291
Legislative Committee Chair
Joan Jordan203-789-3751
Patient Representativejjordan@srhs.org
Donna Massaro203-789-3508
Patient Relations Managerdmassaro@srhs.org
Chris Teague203-789-3506
Patient Representaivecteague@srhs.org
 

St. Vincent's Medical Center

Darol Bates203-576-5140
Director, Patient Relationsdbates@stvincents.org
 

Stamford Hospital

Sarah Sanders203-276-7873
Director of Patient Care Servicesssanders@stamhealth.org
Cheryl Friedman203-276-7706
Manager Patient RelationsCFriedman@stamhealth.org
 

Waterbury Hospital

Virginia Potrepka203-573-7386
Dir, Pt Relations,Vol Svcs&Pastoral Carevpotrepka@wtbyhosp.org
 

Windham Community Memorial Hospital

Mary Horan860-456-6766
Director, Family Centered Caremhoran@wcmh.org
Shawn Maynard860-456-6861
Senior Executive, Community Affairssmaynard@wcmh.org
 

Yale-New Haven Hospital

Christine Banti203-688-3430
Patient Relationschristine.banti@ynhh.org
Susan Kamm203-688-4242
Patient Representativesusan.kamm@ynhh.org
Lynn Cermola203-688-3742
Manager, Patient Relations, Volunteer &lynn.cermola@ynhh.org
Lorna Mutty203-688-4242
Patient Regulationslorna.mutty@ynhh.org
Tullio Ossa203-688-4242
Volunteer Services Coordinator
Alix Elkin203-688-4242
Manager, Patient Relations, Volunteer SvAlix.Elkin@ynhh.org
Jeannette Hodge203-688-3430
Director, Patient Relations,Jeannette.Hodge@ynhh.org