Directory of Hospital Patient Representatives
       
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Directory of Hospital Patient Representative Contacts

CHA's 29 not-for-profit acute care member hospitals share a common dedication to quality care and patient satisfaction.  Feedback from patients and family members is a vital component of hospitals' efforts to continuously improve the patient experience.  To facilitate contact with CHA-member hospitals, a directory of Patient Representative contacts follows:

The William W. Backus Hospital

Mary Rahaim, Director of Volunteer Services
Phone:  889-8331, ext. 6320

E-Mail: mrahaim@wwbh.org

Bridgeport Hospital

Lynn Charbonneau, Director, Patient Relations

Phone: 203-384-3704

E-Mail: alchar@bpthosp.org

 

Rhonda Way

Patient Relations

Phone: 203-384-3704

E-Mail: arway@bpthosp.org

 

Bristol Hospital

Andrea Adams, Patient Partner

Phone: 860-585-3657

E-Mail: aadams@bristolhospital.org

 

Pamela Urso, Patient Representative

Phone: 860-585-3659

E-Mail: purso1@bristolhospital.org

 

The Hospital of Central Connecticut

Patient Relations

Phone:  860-224-5011

Connecticut Children's Medical Center

Jane Baird, Advocacy Coordinator

Phone:  860-545-8561

E-Mail:  jbaird@ccmckids.org

 

Danbury Hospital

Linda McGrory, Patient Representative Coordinator

Phone: 203-797-7430

E-Mail: linda.mcgrory@danhosp.org

  

Day Kimball Hospital

Virginia Army, Director, Pastoral Care & Volunteer Services

Phone: 860-963-6344

E-Mail: varmy@daykimball.org

  

John Dempsey Hospital

Carlene Bartolotta, Director, Patient Relations

Phone: 860-679-3176

E-Mail: bartolotta@nso1.uchc.edu

  

Greenwich Hospital

Christine Beechner, Director, Patient and Guest Relations

Phone: 203-863-4746

E-Mail: christineb@greenhosp.org

 

Griffin Hospital

Patient Relations

Phone:  203-735-7421

E-Mail:  griffin@griffinhealth.org

 

Hartford Hospital

Joe D'Amato, Patient Advocate

Phone: 860-545-1400

E-Mail: jdamato@harthosp.org

Brenda Davila, Patient Advocate

Phone: 860-545-1400

E-Mail: Bdavila@harthosp.org

Heather Sullivan, Patient Advocate

Phone: 860-545-1400

E-Mail: Hsullivan@harthosp.org

The Charlotte Hungerford Hospital

Margaret Mancuso, Director, Patient Relations

Phone: 860-496-6488

E-Mail: mmancuso@hungerford.org

  

Johnson Memorial Hospital

Lou Ann Cannella, Director, Patient Relations/Volunteer Services   

Phone: 860-684-8484

E-Mail: LouAnn.Cannella@jmhosp.org

  

Lawrence & Memorial Hospital

Verna L Swann, Patient Relations Coordinator

Phone: 860-442-0711, Ext: 5032

E-Mail: patient_relations@lmhosp.chime.org

  

Manchester Memorial Hospital

Adriana Hilerio, Patient Representative

Phone: 860-647-6886

E-Mail: ahilerio@echn.org

Middlesex Hospital

Patient Relations

Phone:  (860) 344-6000

MidState Medical Center

Catherine Fuschino, Assistant to the Vice President for Patient Care Services
Phone:  203-694-8203

Lynn Faria, Director, Community Relations & Community Wellness
Phone:  203-694-8731

E-Mail:  lfaria@midstatemedical.org

Milford Hospital
Christine Brown, Assistant to the Director of Volunteer Services

Phone: 203-876-4062

E-Mail: christine.brown@milfordhospital.org

  

Karen Kipfer, Director of Volunteer Services

Phone: 203-876-4061

E-Mail: Karen.Kipfer@milfordhospital.org

 

New Milford Hospital

Dorothy Christman, Public Relations Coordinator

Phone: 860-350-7216

E-Mail: christmand@newmilfhosp.org

Norwalk Hospital

Elizabeth Pritchard, Director, Patient Satisfaction

Phone: 203-852-2990

E-Mail: jimmi.pritchard@norwalkhealth.org

 

Rockville General Hospital

Sarah Roy, Senior Patient Representative

Phone: 860-872-5205

E-Mail: sroy@echn.org

 

Saint Francis Hospital and Medical Center

Lorraine R Hurd, Patient Ombudsman

Phone: 860-714-4606

E-Mail: lhurd@stfranciscare.org

 

Tobye Karl, Director of Volunteer Services

Phone: 860-714-4278

E-Mail: tkarl@stfranciscare.org

 

Saint Mary's Hospital

Nancy Feola RN, Patient Advocate

Phone: 203-709-6286

E-Mail: nfeola@stmh.org

 

Hospital of Saint Raphael

Joan Jordan, Patient Representative

Phone: 203-789-3751   

E-Mail: jjordan@srhs.org

 

Donna Massaro, Patient Relations Manager

Phone: 203-867-5503

E-Mail: dmassaro@srhs.org

 

St. Vincent's Medical Center

Darol Bates, Director, Patient Relations

Phone: 203-576-5140

E-Mail: dbates@svhs-ct.org

 

The Stamford Hospital

Deborah Fedeli, Director, Patient Centered Services

Phone: 203-276-4020

E-Mail: dfedeli@stamhealth.org

 

Lauren Mallozzi, Senior Patient Relations Partner

Phone: 203-276-7706

E-Mail: lmallozzi@stamhealth.org

 

Waterbury Hospital

Virginia Potrepka, Manager, Customer Service & Patient Advocacy

Phone: 203-573-7386

E-Mail: vpotrepka@wtbyhosp.org

 

Windham Community Memorial Hospital

Mary Horan, Director of Family Centered Care
Phone:  860-456-6766

E-Mail:   mhoran@wcmh.org

Yale-New Haven Hospital

Jeannette Hodge
Director, Patient Relations, Volunteer and Interpreter Services

203-688-3430

E-Mail: jeannette.hodge@ynhh.org


Alix Elkin
Manager, Patient Relations

203-688-3430

E-Mail: alix.elkin@ynhh.org


Lynn Cermola
Manager, Patient Relations